Ysl Your Order Could Not Be Submitted There Was an Issue Redeeming the Points Please Try Again
Hi
Gifts bought from the Xbox store are Region locked to the same region they are purchased in. The person making the purchase is warned about that.
There isn't anything you can do to fix it, the person who bought the code will need to contact support for s refund as they made the purchase.
IRB
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how customer friendly
ty anyway. for any other person with this problem, there are three options.
1. ask xbox for a different region code. unlikely (edit: not possible), since there virtual help is no good for actual issues, and person help has been moved to outsourced incomprehensibles that youve to adjust your schedule to. ambassadors will redirect you to the option that hassles them least. (3.)
2. change your account region. this will have ripple effects that need 3 months to switch back from. (edit: ive actually done this before, but in a different context (to buy gold/ms points codes from local shops), still probably does not work for this context.)
3. ask the person who went out of their way to gift you, go through the same terrible customer support pain and get a refund. moreover they cannot, themselves, necessarily refund the $50 gift card they bought and used themselves to buy this for you.
edit: ofc wont delete comment bc thats just pretending it never happened, which is far worse than acknowledging it and moving forward. sorry
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Sadly that is the way Microsoft have set up their digital store gifting system.
As ambassadors we are not trying to give you the less hassle option, it is the only option. Support cannot give out replacement codes, they only thing to do is get a refund for the original gift.
It is sad the store is region locked for this but the is nothing we can do about that. No doubt there are legal issues that prevent them from offering it.
Sorry.
IRB
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There are a couple of reasons gifts are region locked, taxation laws in different Countries and game licence within each Country. It does state at point of purchase that gifts are region locked. Your friend will have to attempt a refund. Sorry.
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its no biggie (@IRB also), i was just super bummed.
i understand the conversions and different laws regarding taxes stopping this, i just would like, if anything, for "Contact the seller to get a code that works in your region. This code was purchased in a different region and cannot be redeemed." to be worded less hopefully.
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That is a valid point and one that could be raised at https://xboxideas.uservoice.com/ even a "warning this is region locked" in large font before clicking purchase would help.
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hi, my friend got me a game (and im super grateful) but i cant seem to redeem the code (and i dont want to worry or disappoint him, it was like $50). i got: Contact the seller to get a code that works in your region. This code was purchased in a different region and cannot be redeemed. GeoRestricted
however, this was bought in the xbox microsoft store, and i cant contact xbox (contact a person), because the virtual help keeps redirecting me back to a loop of asking virtual help again. people complaining on forums also say the phone contact is also limited to tech support thats too difficult to understand (moreover, the 9-21 timeframe is too hard when youre from SEA). it also doesnt give any options besides faqs after 'see other options' - 'billing' or 'buying games'. what do i do?
id really rather not change my account region again. its too butterfly effect-ey
edit: on xbox' location settings we are both US
This is confusing can I just please get my game my friend bought it for me and he seems really cool and I just want the game please help
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Virtual help can get you a real person
As long as you fill out the info
You cant be pressing random options
Thenpoint is to have the correct person contact you
For example refunds (billing)
Live connectivity (live)
Hardware troubleshooting (hardware )
And yes every department is different
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hoinvillematurmin.blogspot.com
Source: https://answers.microsoft.com/en-us/xbox/forum/all/code-not-redeemable-because-of-region-seller-is/d0f17b68-cb5a-426d-abcc-223a4e27e3b8